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Returns & Exchanges
How do I make a return or exchange?
At Debonair Pet Care, we want to ensure that you are delighted with your order! If you don't find the fit to be perfect, you don't need to worry - simply make sure your items for return or exchange meet the conditions outlined below:
Apparel: Items must be in brand new condition with tags attached and in their original packaging. All items must be free from odors and dog hair.
Wearables: All items must be in brand new condition with tags attached and in their original packaging, as well as free from odors and dog hair.
Chains and Cuban Link Leash: As these items come with a protective layer to prevent scratches, once the protective packaging is removed, returns are no longer accepted.
*The free exchange offer only applies to apparel and strolling items (i.e. same style, different size). This excludes jewelry and Cuban collar products.
*One-size-fits-all apparel are excluded from returns.
Follow the information below to make a return or exchange:
Exchanges:
We understand that you may need to exchange an item due to its size. To help with this, we are happy to offer one free return per customer. Simply email support@debonairpetcare.com within 15 days of delivery. The item must be in new condition, and is subject to inspection. If you require additional exchanges, please return the item(s) at your own cost. After receiving the item(s) we will issue you a 100% store credit.
Returns:
If you wish to return an item, please email support@debonairpetcare.com within 15 days of delivery. Again, you will be responsible for returning the item(s) at your own cost. A shipping label can be provided to US customers for a flat rate of $7 USD, which covers the return shipping and handling. Once the item(s) have been received, we will issue a store credit, less than the original shipping cost.
Defective or Wrong Product:
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Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team support@debonairpetcare.com within 2 business days of receipt of your order and we will resolve the issue for you.
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If you were sent incorrect items or are missing items from your order, please contact our customer service team support@debonairpetcare.com as soon as possible so we can get that mishap sorted out for you.
DAMAGED OR DEFECTIVE PRODUCT
We are sorry to hear that you have encountered a problem with your product. To ensure faster resolution, please adhere to the following guidelines to ascertain if your product can be deemed defective by our customer service team:
Definition of a defective product:
A Defective Product is an imperfection in a product that has a manufacturing or design defect.
Examples of what is not considered defective:
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Worn stitching, worn collars or frayed due to normal wear.
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Damage that is a result from misuse, normal wear and tear or damage occurred during customers possession.
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Broken or damaged products.
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Improper fit. Fit is the responsibility of the owner and should be ascertained within the 15-day return window.
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Comfort issues.