In the rare event that the item you received is not in pristine condition, we deeply apologize. Please contact our team at support@debonairpetcare.com with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner. We strive to provide the best customer service and want to make sure you are completely satisfied with your purchase. Thank you for bringing this to our attention and giving us the opportunity to make it right.

Due to our quick processing times, we are unable to make changes to your order once it has been placed. Please ensure all information is correct before submitting your order. We apologize for any inconvenience.

We are typically able to process your order in 1-3 business days. Once your order has shipped, the delivery time will take 3-7 business days. We will make every effort to deliver your package on time. However, delays may occur due to invalid addresses, public holidays, peak seasons, local carrier delays etc., and as a result we can't guarantee an arrival date. Your patience is highly appreciated. For the most accurate updates on your package’s whereabouts, please check your tracking link once your order has shipped.

Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses at this time.

After your order ships, you will receive an email with a link to track your order. You can also track your order through your Debonair Pet Care & Products account. If you have trouble finding your tracking information, please email us at support@debonairpetcare.com.

Once the package has been completed and is scanned by your local courier, you will be able to see your tracking updates. If your order has not been updated for a long time and is overdue, you may contact us or the shipping courier for help.

Please check the following: • Please make sure your order address is correct • Check with neighbors and family members (sometimes they will help pick it up) • Look around the place of delivery (mailbox) • Check for notice of attempted delivery If you still cannot find your package, please contact us at support@debonairpetcare.com

You have 15 days from the date of delivery to return or exchange an item.

Exchanges and returns are processed 2 to 3 business days after we have received your returned item. For exchanges: Once we’ve confirmed that the item has been returned to our facility, we will issue you a 100% store credit so that you can repurchase the item that you need. We will keep communication with you via email. For refunds: We will let you know once your return item has been received and then issue a refund to your original form of payment. If you opted to receive a shipping label to return your items, a flat rate return shipping and handling fee of $7 USD will be deducted from your refund amount.

Exchanges are free on your first order! We will provide a shipping label for you to send back the items. Unfortunately, shipping fees for returns must be covered by the customer if the items returned for a refund are for non-quality issues. • customers can arrange their own return shipping

Our products are manufactured and shipped from overseas. We take great care in choosing partners who share our values around product quality, safety, and fair wages.

You can find detailed info on each product page, including photos, features, care instructions, and size guides. For more help, email us at support@debonairpetcare.com.

You can either measure your dog and refer to our numeric size guide. If you have any questions about specific measurements or need help on sizing, please contact us at support@debonairpetcare.com

If your dog is between sizes, we recommend choosing the larger size. Prioritize the chest measurement over the neck and back measurements for the best fit.